Remote customer service jobs provide an income for both entry-level and experienced workers as companies increasingly turn to work-at-home teams instead of building more brick-and-mortar call centers and hiring more employees. Virtual representatives allow companies to meet customer service demands.
If you like solving problems and enjoy talking to people, you may be excited to learn more about remote customer service jobs. Remote customer service jobs are available across a wide variety of businesses.
Keep reading to discover how to get started as a remote customer service agent.
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What Is The Difference Between Remote Customer Service And In-Person Customer Service Jobs?
The main difference between remote customer service and in-person customer service is the working location. Remote customer service reps work remotely from their homes. In-person customer service reps work from an office or job site provided by the employer.
Those who work from home log into company software that allows them to pull up orders, access training, or contact a supervisor.
Why Are More Companies Hiring Remote Reps?
More and more companies are choosing to hire remote customer service representatives as it benefits them in three ways.
Lower Cost
It’s very cost-effective for companies to hire remote reps. Companies can save a lot of money by not having to pay for a work site.
More Available Talent
Hiring remotely opens up your talent pool. Companies are no longer limited to hiring individuals that are located within the same city as their business.
Happy Employees
Employees who have the flexibility of working remotely are also happier. This helps companies retain employees longer. Additionally, this is great for work-life balance for employees.
What Does A Remote Customer Service Rep Do?
A remote customer service representative may be responsible for a variety of tasks, including phone, email, and chat support. Some customer service roles also include social media support.
Some jobs work on chat support, so may be non-phone jobs.
The main responsibility of remote customer service reps is to keep customers happy and assist customers in resolving issues. Ultimately, the goal is to provide an excellent customer service experience so that customers continue to do business with the company.
How Can Workers Do Customer Service from Home
To work from home, customer service workers need an internet connection, a computer, and a quiet place to work.
Most companies have remote software that is used to connect customers and customer service representatives. Some examples are Zendesk, Sprout Social, and LiveAgent. Your computer will need to be compatible with the company’s software.
Do You Need To Be Experienced To Be Hired?
For most customer service roles, you do not need any experience to be hired! Most companies offer paid training or onboarding when hiring new employees.
Employers look for team members that have people skills, patience, customer service skills, and basic technology skills. Many companies also require at least a high school diploma.
Many customer service roles will pay extra if you are bilingual!
If you don’t have any experience, you will likely want to search for entry-level customer service roles.
Are Customer Service Positions Flexible?
Remote customer service positions can be flexible! It depends on the company that you work for. Many customer service positions involve working specific shifts or set hours.
If you are looking for a remote customer service role that is flexible, pay close attention to the job posting when searching for and applying for jobs.
What Companies Hire Remote Customer Service Reps?
There are many companies that hire remote customer service representatives!
Amazon
Amazon customer service reps handle customer inquiries. Many of Amazon’s hourly positions do require working on-site. However, there are roles in customer service that offer work-from-home or partial remote options.
Wayfair
Wayfair remote customer service agents are also referred to as chat customer service consultants (remote) and virtual customer service consultants.
According to Wayfair, pay starts at $15 per hour with a cost of living adjustment. Wayfair also offers quarterly performance bonuses of up to $2,000. Additionally, they also offer healthcare coverage.
Progressive
Progressive says customer service is about relationship building. Progressive is dedicated to supporting their customer care team with a comprehensive benefits package, career growth opportunities within the company, and a focus on work-life balance.
Walgreens
Walgreens also hires work-from-home customer service reps. As a customer service representative for Walgreens, you will likely be the first point of contact for customers and be responsible for handling and troubleshooting customer issues and complaints.
UnitedHealth Group
UnitedHealth Group’s customer service advocates are responsible for building trust with their members across their healthcare lifecycle.
Almost all of the UnitedHealth Group’s customer service roles require a high school diploma or GED equivalent and basic computer knowledge.
If you are interested in doing remote work as a customer service rep for a specific company, we recommend setting up job alerts. Job alerts will notify you when a company is hiring for a specific position.
What Are Some Job Titles For Customer Service Reps?
There are a variety of job titles that can be used to describe customer service reps. When searching for a job, also keep these job titles for customer service reps in mind:
- Customer Support Specialist
- Customer Support Representative
- Customer Care Representative
- Customer Service Associate
- Customer Service Agent
- Customer Service Specialist
- Customer Success Manager
- Call Center Representative
How Much Do CS Reps Get Paid?
According to ZipRecruiter, the average remote customer service worker makes $30,796 per year. This comes out to $15 per hour.
ZipRecruiter is seeing annual pay as high as $51,000 and as low as $18,000. According to their research, they suggest that there are many opportunities for advancement and increases in pay for remote customer service workers.
Pay will also depend if you are working full-time or part-time hours.
