As people are always on the move, moving trucks and storage space from U-Haul are in big demand. The company actively seeks work-at-home customer services agents known as moonlighters who work flexible hours, work from home from anywhere in North America, and manage sales and reservations.
Are you looking for a work-from-home job? U-Haul, the moving company, is always hiring customer service agents, sometimes called moonlighters. In this article, we will share more information about what U-Haul work-from-home jobs entail, the requirements, the average pay, and more. Keep reading to learn more!
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What Is A Moonlighter Job?
U-Haul was founded in 1945 in Portland, Oregon with 30 trailers. Now based in Phoenix, Arizona, the company now has 186,000 trucks, 128,000 trailers, and 46,000 towing devices, plus 876,000 rentable storage units and more than 75.1 million square feet of storage space.
While many of their 19,500 jobs (98%) are onsite at rental locations, other positions (about 2%) are conducive to remote work. The company actively recruits home-based workers to its Sales and Reservations Work from Home Program.
Moonlighting is generally considered a part-time job worked outside of the hours a person is at their regular jobs. U-Haul uses the term to apply to some of their remote customer service representatives and select other job titles.
According to reports, moonlighters are a special class of part-time employees who can work limited hours, have limited income, and are not entitled to benefits. However, more recent job listings on Indeed.com identify many moonlighter jobs paying $13-17 an hour with benefits, depending on the area.
Those hired as moonlighters can advance to positions as regular part-time and full-time employees.
What Does A Remote Worker Do At U-Haul?
Customer service agents and reservation agents are responsible for assisting customers with reservations and customer service. A moonlighter will also answer questions about U-Haul products, self-storage, and roadside assistance.
Moonlighters may work part-time or full-time depending on their desired schedule. Moonlighters will answer incoming calls back-to-back from customers all over the US and Canada.
All calls that come into the contact center at U-Haul are recorded and monitored. This can be used for training purposes for employees.
Other remote employees work with company computer systems and software.
What Are The Requirements For U-Haul Work-From-Home Jobs?
If working as a moonlighter sounds appealing, here are the requirements:
- You will need a reliable computer or laptop with Windows operating system, anti-virus software, and a high internet speed
- A USB headset
- Advisable to have a webcam to connect with your team members and build a strong connection, even while working remotely
- Be at least 16 years old
- Have a high school diploma or GED
- Be self-motivated
- Have excellent written and verbal communication skills
- Be able to provide an excellent customer service experience
- Have a quiet and private work area (You would not be able to work on a public computer,)
For more information, check out the company video here.
What Is The Average Hourly Wage For A Moonlighter At U Haul?
The average hourly wage for a U-Haul Moonlighter may be as low as $7.50- $8.50 per hour. However, representatives can earn up to $15 if they book rentals. Positions are listed at much higher rates on sites like Indeed or Simply Hired.
Zippia reports that 18.8% of employees learn less than $25,000, 77% make between $25,000-$40,000, and 4% make between $40,000-60,000.
What Are The Benefits Of Working For U Haul As A Moonlighter?
If you are seeking a remote role that comes with benefits, you are in luck! U-Haul has a ton of benefits for their employees. Here are some of the benefits that U-Haul offers:
- Flexible schedule
- U-Haul medical reimbursement program
- Health care with telehealth services
- U-Haul kids program
- Vision care plan
- Prescription savings program
- Wellness benefits
- Dental
- 401k
- Employee stock ownership plan
What Does U-Haul Require From Its Employees?
U-Haul doesn’t require much from their customer service employees beyond a high school diploma or equivalent. While they ask for customer service experience, they are liberal as to what they consider as experience. They also ask that employees manage their time well and seek help whenever needed.
Additionally, U-Haul requires that employees go through training materials and on-the-job training prior to starting work. Its U-Haul University offers onsite and cloud-based training to employees with over 500 courses.
How Do People Get U-Haul Work-From-Home Jobs?
To get a job doing remote work with U-Haul, it is best to apply for roles on the U-Haul jobs website. If you don’t see any current openings for home positions, you can setting up job alerts so that you can be notified when there are openings.
There may be other work-from-home U-Haul jobs available besides Moonlighter roles. Take time to review each job description and job post to see if there are other roles that may be a good fit for you.
